FAQ

PRODUCTION LEAD TIME

All our products at The NP Studio, except those stated otherwise, are made-to-order and take between 1-4 weeks for production and shipping. This way we make sure that we remain true to our values of sustainability and don't create unnecessary waste and carbon footprint.

SHIPPING COUNTRIES

We are currently shipping to the following countries:

Australia, Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic,  Denmark, Estonia, Finland, France, Germany, Greece Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, New Zealand, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, USA.

TAX & SHIPPING

Tax (if applicable) and shipping are added at checkout. 

In some circumstances, orders can be combined to save on shipping costs. To combine multiple orders, email us at contact@thenpstudio.com asap after placing your order.

PACKAGING
We ship all orders in recyclable and/or biodegradable packaging.
RETURN POLICY
If for any reason you are unhappy with your product(s) you may return your item(s) for a shop credit within 14 days of receiving your package. Cash refunds are not offered at this time. To request a return, please email contact@thenpstudio.com and we'll get back to you shortly.
Please note:
  • Shop credit can be issued upon receiving the item and ensuring that it is unworn & in a resalable condition.

  • Shipping costs cannot be covered at this time.

  • Shop credit lasts for 2 years.

  • Please ensure returned garments are unworn and in good condition, or additional charges may apply.

  • If you would like to exchange an item, you will be able to place a new order for a replacement upon receiving your store credit, and your replacement will be produced within the regular 1-4 week production lead time.

  • We do our best to eliminate unnecessary waste, so please take extra care of your package, and send any item(s) back in their original packaging.

We want you to be happy with your purchase, so if you have any questions please do not hesitate to contact us at contact@thenpstudio.com before placing an order.

ORDER CANCELLATIONS/CHANGES

Since each garment at The NP Studio is made-to-order,  we are unable to accept cancellations for refunds. If for any reason, you want to cancel your order, email us at contact@thenpstudio.com as soon as possible & we will issue a shop credit for you.

 

If you’d like to make a change to your order details (different size, number of items, design), we are happy to help as long as your order hasn’t been sent to production. Remember, it can take an additional 1-4 weeks to complete your updated order.

If you need to make a change to your shipping address, email us immediately at contact@thenpstudio.com

 The address can be changed as long as the package has not left the studio. Unfortunately, we are unable to reroute packages that have already been shipped.

 
ORDER TRACKING
All orders ship with tracking information which can be used to keep tabs on your package. 
 
 
 WHAT HAPPENS IF MY PACKAGE GETS LOST/DAMAGED IN TRANSIT?
The NP Studio is not responsible for packages that are damaged or lost in transit. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. If you are unable to locate your package please email us at contact@thenpstudio.com and we'll help. 
ARE THERE ANY EXTRA FEES?
All orders ship from Greece, and depending on the destination country, package and order details, custom and import fees may apply. Customs and import duties are levied by the receiving country and are therefore the buyer's responsibility.

LINKS

STUDIO OPENING TIMES

Monday-Friday: 9am-5pm

    Saturday: 10am-3pm

(GMT +2)

  • Instagram
  • Twitter
  • Facebook

Copyright © 2020, The NP Studio.