returns & cancellations
If for any reason you are unhappy with your product(s) you may return your item(s) for a shop credit within 14 days, after receiving your package. To request a return, please email us (firstname.lastname@example.org).
Shop credit can be issued upon receiving the item and ensuring that it is unworn & in a resalable condition.
Shipping costs cannot be covered at this time.
Shop credit lasts for 2 years.
Please ensure returned garments are unworn and in good condition, or additional charges may apply.
If you would like to exchange an item, you will be able to place a new order for a replacement upon receiving your store credit, and your replacement will be produced within the regular 1-3 week production lead time.
We do our best to eliminate unnecessary waste, so please take extra care of your package, and send any item(s) back in their original packaging.
We want you to be happy with your purchase, so if you have any questions please do not hesitate to contact us at before placing your order.
A) Early cancellations:
You can cancel your order(s) for a full cash refund within 24 hours, by emailing us at email@example.com. Since each garment at The NP Studio is made-to-order, we are unable to accept cancellations for cash refunds beyond this 24-hour time frame.
B) Late cancellations:
If you want to cancel your order beyond the 24-hour time frame, please email us at ASAP & we will issue a shop credit for you. Shop credits are issued immediately if the order hasn't left the studio. If the order has already been shipped, please proceed according to our return policy above.
If you’d like to make a change to your order details (ex. size, quantity), we are happy to help as long as your order hasn’t been sent to production. Remember, it can take an additional 1-3 weeks to complete your updated order.
If you need to make a change to your shipping address, email us ASAP at
The address can only be changed as long as the package has not left the studio. Unfortunately, we are unable to reroute packages that have already been shipped.